Welcome to the FAQ center of fashioncnxm.com!

  1. Account and Registration
    How to register an account?
    You can find the “Register” button on the homepage or login page of the website and click it to enter the registration page. Fill in the relevant information according to the page prompts, including name, email address, password, etc., and agree to our terms and conditions and privacy policy to complete the registration.
    What if I forget my password?
    If you forget your password, you can click the “Forgot Password” link on the login page. Enter the email address you used when registering according to the page prompts, and we will send an email containing a password reset link to your mailbox. Click the link and follow the prompts to reset your password.
    What if my account is locked?
    If your account is locked, it may be because you have entered the wrong password multiple times or for other security reasons. Please try to reset your password through the password recovery function, or contact our customer service team for help.
  2. Shopping process
    How to place an order to purchase goods?
    Browse the website, select the goods you like, and add them to the shopping cart. On the shopping cart page, you can view the selected goods, adjust the quantity, or continue shopping. After confirmation, click the “Checkout” button, fill in the delivery address, select the payment method and other information according to the page prompts, complete the payment and the order will be placed successfully.
    What are the payment methods?
    We support a variety of payment methods, including credit cards, debit cards, PayPal, etc. The specific payment methods supported may vary depending on the region and order amount. Please choose the payment method that suits you when placing an order.
    How to check the order status?
    You can check the order status on the “My Account” page. Usually, the order status includes pending payment, paid, processing, shipped, signed, etc. If you have any questions about the order status, you can contact our customer service team for inquiries.
  3. Products and Inventory
    How to choose the product size?
    Our product size chart will be provided on the product details page. Since the sizes of different brands and styles may vary, it is recommended that you carefully check the size chart before purchasing and choose the appropriate product according to your actual size. If you have any questions about the size, you can contact our customer service team for consultation.
    How to check the product inventory?
    The product inventory will be displayed on the product details page. If a product is out of stock or sold out, we will mark the relevant information on the page. If you have any questions about the inventory, you can contact our customer service team to inquire.
    What if the product is not available in all colors or styles?
    If a product is not available in all colors or styles, it may be because it is out of stock or has been discontinued. You can try to choose a different color or style, or contact our customer service team for more information.
  4. Logistics and delivery
    How to track logistics information?
    When your order is shipped, we will send you logistics information by email or SMS, including the name of the logistics company and the waybill number. You can track logistics information by entering the waybill number on the logistics company’s official website or a third-party logistics query platform.
    How long does it take to deliver?
    The delivery time depends on the delivery method and delivery address you choose. Generally, standard delivery takes 3-7 working days, and expedited delivery may take shorter time. The specific delivery time may be delayed due to holidays, weather and other factors.
    Do I need to pay customs duties or taxes?
    Depending on the customs regulations of the destination country, you may need to pay customs duties or taxes. These costs are borne by you. We will provide tax estimates at the time of order settlement, but the specific amount may vary due to changes in customs policies.
  5. Return and Exchange Policy
    How to apply for a return or exchange?
    If the product you received has quality problems or does not match the description, you can contact our customer service team to apply for a return or exchange within a certain period of time after receiving the product (please refer to the return and exchange policy for the specific period). Please ensure that the product is in its original condition, unused or damaged, and comes with all original packaging and accessories.
    What is the return and exchange process?
    After applying for a return or exchange, our customer service team will review your application. After the review is passed, we will provide the return and exchange address and specific procedures. You need to send the product back as required and attach relevant documents such as the return and exchange application form and invoice when returning. We will check the returned goods after receiving them, and after confirming that they are correct, we will handle the refund or exchange procedures for you.
    Is the return or exchange free?
    Whether the return or exchange is free depends on the specific situation. If the return or exchange is caused by product quality problems or not matching the description, we usually bear the return shipping costs. If the return is due to personal reasons (such as the size is not suitable, the color is not liked, etc.), you may need to bear the return shipping fee. For specific return and exchange policies, please refer to our return and exchange page.